Strategic Report

Our Business Structure and Stakeholders

Our stakeholders are the driving force of the Company. By nurturing fruitful relationships with them, we are able to improve all aspects of our business. While their support is integral for the sustenance of the Company, we also ensure their needs are at the forefront of our operations.

Stakeholder group	Their needs and expectations	Our response
Shareholders	Our Shareholders expect to be informed about the company’s growth and it’s strategies for the future while being ensured their investment in the company will bring long-term value.	We not only pay dividends to our shareholders in a timely manner but have also put in place a strategy that will encourage them to continue investing in the Company.
stc	stc expects our support in its ventures and keenly contributes to our revenue and helps us build networks with partners and customers across the Kingdom.	Over the years, we have been able to diversify our products and services while looking to branch into new territories in order to support stc’s growth and vision.
Customers	We have numerous customers across our business units – our products and services range from connectivity and system integration to digital solutions. Our customers require speedy solutions to address their concerns and innovative products to meet their evolving needs.	Customer satisfaction is a key strategic focus for solutions by stc where we ensure the experience is captured periodically across multiple touchpoints to ensure the issues are addressed in a timely and effective manner.
Partners	solutions by stc has established partnerships with over 150 reputed organizations in order to support its mission of providing end-to-end ICT and digital solutions to its customers across the Kingdom. These partners keenly observe the growth and strategies of the Company – they are part and parcel of the successes the Company achieves.	We strongly consider the growth of our partners when diversifying our products and services. We make sure every move we make results in mutually beneficial outcomes.
Staff	We nurture a team of 1,500+ professionals who are certified in key technologies and domains. They require our support in acquiring professional growth and gaining personal satisfaction in the work they do.	We support the needs of our employees through the BEAM 2.0 strategy that focuses on maximizing their digital capabilities, enhancing their work experience by focussing on their growth and well-being, accelerating their potential by nurturing their skills, and increasing efficiency by reviewing their performance and changing organizational design, if required.
The Government of the KSA	As per the Saudi Vision 2030, the Kingdom aspires to create a technological hub in the KSA with the support of organizations such as ours, which have the infrastructure and networks to carry this vision forward. Moreover, Saudization requires that we recruit a stipulated number of Saudi nationals in order that in the long-term, we will support the creation of a self-sufficient kingdom.	solutions by stc lends its services to a number of government organizations and projects undertaken by the Government. Over the years, we have also been recruiting a growing number of Saudi nationals. Today, 60.79% of our workforce are Saudis and we continuously work towards development of skill set and take pride in contributing to the realization of the digital aspirations of the Kingdom.
Regulatory bodies	Regulators who monitor our business activities and growth patterns ensure that we meet all regulatory requirements in order to maintain a sustainable business entity.	All regulatory requirements are taken into consideration and abided by for day-to-day business activities and when making plans for the future.
Communities and the environment	The communities we operate amongst are concerned about how our business activities will impact their well-being while we hold a responsibility to safeguard and nurture the environments we occupy.	We have put in place systems to minimize waste while none of our business activities have an adverse effect on the communities amongst which we operate.