Strategic Report

An Overview of Our Business

 

As a frontrunner in the ICT industry within the Kingdom, we have our sights set on growth

solutions by stc is the leader in ICT services in the KSA, enabling the digital transformation of enterprises and government-related entities. The Company provides end-to-end, integrated IT services and solutions to its customers, offering a one-stop-shop approach across the IT value chain encompassing core ICT services, IT managed and operational services, and digital services. The Company’s growth strategy is in line with that of the Kingdom’s Vision 2030. Over the years, solutions by stc has been diversifying its portfolio to cater to the rapidly changing ICT requirements of industries and enterprises within the Kingdom.

As a frontrunner in the ICT industry within the Kingdom, we have our sights set on growth. Whether it is further expanding and better integrating our product and services portfolio or building new capabilities, we believe our pioneering spirit will contribute towards sustainable growth. The advancements we hope to achieve will not only be beneficial to the Company but will also contribute to the success of our stakeholders.

Following the success of the IPO, the company’s market value has reached, upon listing, SAR 18.1 billion (USD 4.8 billion). This indicates the phenomenal growth we have achieved throughout the past few years.

The services that we offer

Our offerings fall under three broad categories and address the end-to-end IT needs of public and private enterprises across the Kingdom.

1. Core ICT services – system integration and communication and internet

  • System integration services cover needs across the value chain of enterprises enabled by our strong local and global partner ecosystem. These services include advisory, design, implementation and integration of networks, infrastructure and applications offered through custom engagement models to our customers.
  • Communication and Internet services provide high-end connectivity needs of enterprises within cities and remote locations by providing dedicated, secured and high-quality business internet and satellite services through the wholesale purchase of communication capacity from infrastructure providers.

2. IT managed and operational services – managed services and outsourcing services

  • Managed services include end-to-end management of business networks and systems with the capability to deliver customized managed services projects to serve the individual needs of customers, which help them grow and improve their businesses. We create added value by increasing efciency, providing better services, improving operations, and monitoring and resolving problems where solutions by stc is responsible for managing the components of our customers’ technical infrastructure such as network and server infrastructure, data storage, account and printer management and application infrastructure management.
  • Business Process Outsourcing provide services to customers on their behalf in the domains of HR, customer care, and other shared services. The services benefit from from technology and automation to optimize the outcome. The Company partners with customers with the customer using different business models to deliver the services. This business vertical has strong momentum given the focused efforts by the Saudi government towards privatization under the direction from Saudi Vision 2030.

3. Digital services – cloud services, digital services, and cybersecurity integration

  • Cloud services includes the full spectrum of data center and cloud services including co-location, private and public cloud, infrastructure as a service (“IaaS”), platform as a service (“PaaS”) and software as a service (“SaaS”), as well as cloud professional services.
  • Digital services consist of Internet of Things (IoT) and digital transformation services, providing digital solutions to connect, monitor, and analyze machines/devices data for informed and effective decisions, and redesigning how businesses are conducted to enhance customer experience – these include but are not limited to application services and IoT offerings offerings.
  • Cybersecurity Integration provides security services covering all stages of the IT value chain, including planning, design, implementation and project management of technical solutions that cater to enterprises’ specific security needs.

The sectors in which we work and operate

We provide ICT solutions across a number of industry sectors which include but are not limited to:

solutions by stc is one of the highest revenue generating companies for major technology providers in the Kingdom.

1. We function as a one-stop-shop for IT solutions

The products and services offered through our multiple business lines are leveraged to provide solutions to our customers’ existing and emerging needs. This wide scope of products and services, and the Company’s ability to cross sell and bundle services enables solutions by stc to build strong customer relationships with existing and prospective customers.

2. We are the market leader within the Kingdom

With the highest IT services market share in the Kingdom based on IDC’s assessment, we are the clear market leader for IT solutions in the KSA. Our sound presence and leadership position has attracted myriad customers from diverse industries across the Kingdom. Additionally, the brand equity of solutions by stc is evidenced by the number of awards won in recent years, in recognition of the quality of service provided to customers.

3. We are able to capitalize on stc and our partner ecosystems

Our partnership with stc has enabled us to draw upon a large institutional base of knowledge, customer reach, and physical infrastructure. We have over 150 trusted global and local partners including innovative technology providers and solutions by stc is one of the highest revenue generating companies among other major technology providers in the Kingdom.

4. We have an experienced management team and qualified employees

Our management team comprises individuals with strong operational experience and execution capabilities. They have gained substantial experience by working in the Company and within the industry. Realizing the importance of a strong team, the Company provides robust training and development programs to all employees including executive management development.

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