Our Company is propelled by knowledge generation and the cultivation of an innovative spirit. This is why in the context of solutions by stc, the interconnections between manufactured and intellectual capitals are strong.

Manufactured capital refers to human-created, production-oriented buildings, equipment and tools etc., that help in the manufacture of goods and services. While solutions by stc has state-of-the-art offices scattered across the Kingdom, most aspects that conventionally fall under manufactured capital are not applicable to the operations of the Company. solutions by stc collaborates with its 150+ partners to provide ICT solutions for businesses and industries in the Kingdom.

Therefore, its intellectual capital which encompasses both tangible and intangible aspects of a business such as improvements made to products, and research and development for the smooth operation of the value chain play a more significant role in the operations of the Company.

Our offices

solutions by stc has five branches in the Kingdom which are located in Jubail, Khobar, Jeddah, and two branches in the capital city, Riyadh.

While we have created a futuristic set up, we also ensure our systems and processes are seamless and are always updated to keep pace with changes in technology and the needs of our employees and clients.

Currently we have incorporated the following to improve our technology and processes:

• Increasing the automation level in the lead-to-cash cycle and bringing traceability on solutions by stc’s standard services and customers.
• Centralized platform for managing opportunities, customers’ information, orders, and subscriptions.
• Enhancing customer experience and solutions by stc’s financial reporting for standard services.
• Reduced order delivery efforts and enhanced coordination among the operation teams of solutions by stc.
• A better customer and investor experience with an improved external website for information on the IPO.
• Improved digital care for customers and employees with new platform enhancements.
• Implementation of data platform to expand the use of data to support decision-making and streamline operations.
• Legal and contracts analytics dashboard for Management to better support managing contracts.
• Implementation and digitizing the end-to-end cycle of the supply chain.

Programs introduced for clients and employees during the COVID-19 pandemic

Our employees and clients were introduced to a range of programs during the COVID-19 pandemic. Clients were able to monitor the progress of projects and provide their feedback remotely while employees addressed these requirements in a timely manner. Through the programs introduced, employees could also stay up to date on COVID-19 developments and precautionary measures that need to be taken.

For employees working from home, we also provided a desk and all the necessary tools required to accomplish their tasks comfortably.

The programs we introduced to our employees since the outbreak of the COVID-19 pandemic helped them communicate and collaborate effectively with internal teams and also enabled them to gain a sound understanding of customer requirements.

Our internal communication channels facilitate dialogue and the transmission of information among all members of our team.

Our corporate culture

We focus on providing an empowering work environment that prioritizes our employees and their satisfaction, ensures seamless operations across all business lines, and guarantees the well-being of our team and their families. solutions by stc provides an integrated environment from top to bottom in order to ensure the regular flow and transmission of information in various directions, because it represents the foundation on which the organizational structure is based.

Through our corporate culture we aim to:

• Develop knowledge and a good understanding among all employees.
• Create an environment that will motivate employees and bring about job satisfaction.
• Assure accurate information, providing transparency and controlling rumors is a crucial step within our change management function.
• Helping employees adapt to change.
• Measure and enhance solutions by stc’s culture and work environment.
• Uplift employee engagement across the organization and with leaders.

Our key areas of focus are as follows:

Be aware approach

• Enhance employees’ knowledge on ethical codes and policies such as data privacy, code of conduct and conflict of interest, etc.
• Advocate for employee rights, benefits, and roles in the Company.

Cooperation across different parts of the Organization

• Introduced cross-engagement activities such as CEO gathering called “Takyah Abu Abdullah”.
• Extending tokens of appreciation for those who made notable efforts in different divisions.

Long-term goals and clear directions

• Consistently communicate the vision and mission using entertainment and activities.
• Deliver key messages through unique experiences or activities during the Company’s annual gathering.
• Enhance the role of change management to make any organizational change seamless and smooth. The work we have achieved in this area led to solutions by stc receiving “Outstanding Change Management Strategy” Award from GCC GOV HR Awards.

People Capabilities is a Source of Inspiration

• Inspiring individuals and top performers are showcased by communicating exceptional achievements.
• High caliber employees are more than welcome to share their knowledge in “Talks by solutions”.

Ensuring the satisfaction and well-being of ladies

• Conducting quarterly surveys targeting ladies.
• Launched multiple activities and programs for ladies, which resulted in solutions by stc receiving “Best Work Environment for Women” from the Labor Award.

Research and development

We have a well-established market insights framework to continuously monitor and track the market for technological developments, market movements, and evolving customer needs and expectations. These insights continuously feed into the products and solutions development, enhancements and strategy formulation of the Organization and help in the day-to-day decision-making of the Management.